Contact Us

We are here to help! See below the many ways you can get in touch with us.

Administration Centre

Address: 144 Otho Street, (on the corner of Otho and Rivers Streets)

Phone: (02) 6728 8288 Fax: (02) 6728 8277

Email: council@inverell.nsw.gov.au

Postal Address: General Manager, PO Box 138, Inverell NSW 2360

Opening hours: Monday – Friday – 8:30 am – 4:30 pm

VISIT US

Other Council Departments Contact Information

Department	Address	Phone	Email
Inverell Public Library	55-59 Campbell Street, Inverell	(02) 6728 8130	library@inverell.nsw.gov.au
Tourism Inverell	13-35 Campbell Street, Inverell	(02) 6728 8161	tourism@inverell.nsw.gov.au
Inverell Landfill	55 Burtenshaw Road, Inverell	(02) 6721 3546
Inverell Works Depot	35 Burtenshaw Road, Inverell	(02) 6728 8100
Ashford Works Depot	9-12 Albury Street, Ashford	(02) 6725 4014 or (02) 6725 4414

After Hours Emergency Contact Information

Department	Contact Number
Life threatening emergencies	000
Emergency Operation Centre	(02) 6721 0833
Emergency SES	(02) 6721 0833 or 132500
Inverell Water Supply	0428 669 501
Inverell Sewerage	0428 669 502
Ashford Water & Sewer	0428 669 509
Tingha Water & Sewer	0448 788 425
Roads (Inverell area)	0428 669 503
Roads (Ashford area)	0429 668 091
Ordinance Officer (Pound)	0418 446 068
Fire Control Officer	(02) 6721 0446

Complaints, Requests & Enquiries

How to register a complaint, request or enquiry with Council

Your complaints, requests, and enquiries are important to Council, and Council is dedicated to meeting the expectations of the Community by taking each seriously and promptly.

Please be advised that your name, address details, and phone number must be taken by Council in order to action your complaint/request/enquiry. Under the provisions of the Privacy and Personal Information Act, 1998 your details will remain confidential and cannot be disclosed to the public.

IN WRITING

You may lodge a complaint, request or enquiry with Council in writing, which should be addressed to the General Manager and posted to PO Box 138, Inverell NSW 2360, or faxed to (02) 6728 8277.

You may write your own correspondence, or alternatively complete Councils Customer Complaints/Enquiry/Request form.

Your correspondence will be registered into Councils records system for action.

You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

IN PERSON (REQUESTS OR ENQUIRIES ONLY):

You may lodge a request or enquiry with any of Council’s Customer Service Officers based at Council’s Administration Centre, 144 Otho Street, Inverell between the hours of 8:30 am and 4:30 pm.

All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered directly into Councils Complaints Management System for actioning as soon as possible.

You will then be contacted by phone or in writing by Council staff.

BY PHONE (REQUESTS OR ENQUIRIES ONLY):

You may phone (02) 67288 288 during the hours of 8.30am and 4.30pm to speak with a Council staff member and lodge your request or enquiry.

All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered into Council’s Customer Request Management System for actioning as soon as possible.

BY EMAIL:

You may lodge a complaint, request or enquiry with Council by email at council@inverell.nsw.gov.au.

Your email will be registered into Councils records system for action. You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

Last modified 20-Nov-2019

Contact Us

Administration Centre

VISIT US

Other Council Departments Contact Information

After Hours Emergency Contact Information

Complaints, Requests & Enquiries

How to register a complaint, request or enquiry with Council

IN WRITING

IN PERSON (REQUESTS OR ENQUIRIES ONLY):

BY PHONE (REQUESTS OR ENQUIRIES ONLY):

BY EMAIL:

OTHER COUNCIL AFFILIATED WEBSITES

CONTACT COUNCIL

Administration Centre

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