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Contact Us

We are here to help! See below the many ways you can get in touch with us.

Administration Centre

 144 Otho Street, (on the corner of Otho and Rivers Streets).
 (02) 6728 8288
 (02) 6728 8277
 council@inverell.nsw.gov.au
 General Manager, PO Box 138, Inverell NSW 2360
 Opening hours: Monday – Friday – 8:30am – 4:30pm

VISIT US

Other Council Departments

Inverell Public Library

Address: 55-59 Campbell Street, Inverell NSW 2360
Phone: (02) 6728 8130
Email: library@inverell.nsw.gov.au

INVERELL TOURIST INFORMATION CENTRE

Address: 13-35 Campbell Street, Inverell NSW 2360
Phone: (02) 6728 8161
Email: tourism@inverell.nsw.gov.au

INVERELL LANDFILL

Address: 55 Burtenshaw Road, Inverell NSW 2360
Phone: (02) 6721 3546

INVERELL WORKS DEPOT

Address: 35 Burtenshaw Road, Inverell NSW 2360
Phone: (02) 6728 8100

ASHFORD WORKS DEPOT

Address: 9-12 Albury Street, Ashford NSW 2361
Phone: (02) 6725 4014 or (02) 6725 4414 (Ashford Sewer & Water)

After Hours Emergency Contacts

For emergencies occurring after hours, please refer to the contact information below.

Generic Emergency Contacts

Life Threatening Emergencies

  000

Emergency Operations Centre

  (02) 6721 0833

Emergency SES

  (02) 6721 0833 or 132500

 

Council After Hour (Emergency) Contacts

Inverell Water Supply

  0428 669 501

Inverell Sewerage

  0428 669 502

Ashford Sewer & Water

  0428 669 509

Roads – Inverell Area

  0428 669 503

Roads – Ashford Area

  0429 668 091

Ordinance Officer (Pound)

  0418 446 068

Fire Control Officer

  (02) 6721 0446

Complaints, Requests & Enquiries

Your complaints, requests and enquiries are important to Council, and Council is dedicated to meeting the expectations of the Community by taking each seriously and promptly.

Please be advised that your name, address details, and phone number must be taken by Council in order to action your complaint/request/enquiry. Under the provisions of the Privacy and Personal Information Act, 1998 your details will remain confidential and cannot be disclosed to the public.

How to Register a Complaint/Request/Enquiry with Council

In Writing

You may lodge a complaint/request/enquiry with Council in writing, which should be addressed to the General Manager and posted to PO Box 138, Inverell NSW 2360, or faxed to (02) 6728 8277. You may write your own correspondence, or alternatively complete Councils Customer Complaints/Enquiry/Request form. Your correspondence will be registered into Councils records system for actioning. You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

 

In Person (Requests or Enquiries Only):

You may lodge a request/enquiry with any of Council’s Customer Service Officers based at Council’s Administration Centre, 144 Otho Street, Inverell between the hours of 8.30am and 4.30pm. All attempts will be made to assist you immediately, however should this not be possible, your request/enquiry will be entered directly into Councils Complaints Management System (see below) for actioning as soon as possible. You will then be contacted by phone or in writing by Council staff.

 

By Phone (Requests or Enquiries Only):

You may phone (02) 67288 288 during the hours of 8.30am and 4.30pm to speak with a Council staff member and lodge your request/enquiry. All attempts will be made to assist you immediately, however should this not be possible, your request/enquiry will be entered into Council’s Customer Request Management System (see below) for actioning as soon as possible.

 

By Email:

You may lodge a complaint/request/enquiry with Council by email at council@inverell.nsw.gov.au. Your email will be registered into Councils records system for actioning. You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

OTHER COUNCIL AFFILIATED WEBSITES

CONTACT THE COUNCIL

Opening Hours:
Monday - Friday
8:30am - 4:30pm

Correspondence:
General Manager
PO Box 138 Inverell NSW 2360

Administration Centre:

144 Otho Street
Inverell NSW 2360

Phone: (02) 6728 8288
Fax: (02) 6728 8277
Email: council@inverell.nsw.gov.au
ABN: 72 695 204 530

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