Lake Inverell

Contact Us

We are here to help! See below the many ways you can get in touch with us.

Administration Centre

 144 Otho Street, (on the corner of Otho and Rivers Streets).
 (02) 6728 8288
 (02) 6728 8277
 council@inverell.nsw.gov.au
 General Manager, PO Box 138, Inverell NSW 2360
 Opening hours: Monday – Friday – 8:30am – 4:30pm

VISIT US

Other Council Departments Contact Information

DepartmentAddressPhoneEmail
Inverell Public Library55-59 Campbell Street, Inverell(02) 6728 8130library@inverell.nsw.gov.au
Tourism Inverell13-35 Campbell Street, Inverell(02) 6728 8161tourism@inverell.nsw.gov.au
Inverell Landfill55 Burtenshaw Road, Inverell(02) 6721 3546
Inverell Works Depot35 Burtenshaw Road, Inverell(02) 6728 8100
Ashford Works Depot9-12 Albury Street, Ashford(02) 6725 4014 or (02) 6725 4414

After Hours Emergency Contact Information

DepartmentContact Number
Life threatening emergencies000
Emergency Operation Centre(02) 6721 0833
Emergency SES(02) 6721 0833 or 132500
Inverell Water Supply0428 669 501
Inverell Sewerage0428 669 502
Ashford Water & Sewer0428 669 509
Roads (Inverell area)0428 669 503
Roads (Ashford area)0429 668 091
Ordinance Officer (Pound)0418 446 068
Fire Control Officer(02) 6721 0446

Complaints, Requests & Enquiries

How to register a complaint, request or enquiry with Council

Your complaints, requests, and enquiries are important to Council, and Council is dedicated to meeting the expectations of the Community by taking each seriously and promptly.

Please be advised that your name, address details, and phone number must be taken by Council in order to action your complaint/request/enquiry. Under the provisions of the Privacy and Personal Information Act, 1998 your details will remain confidential and cannot be disclosed to the public.

IN WRITING

You may lodge a complaint, request or enquiry with Council in writing, which should be addressed to the General Manager and posted to PO Box 138, Inverell NSW 2360, or faxed to (02) 6728 8277.
You may write your own correspondence, or alternatively complete Councils Customer Complaints/Enquiry/Request form.
Your correspondence will be registered into Councils records system for action.
You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

IN PERSON (REQUESTS OR ENQUIRIES ONLY):

You may lodge a request or enquiry with any of Council’s Customer Service Officers based at Council’s Administration Centre, 144 Otho Street, Inverell between the hours of 8:30 am and 4:30 pm.
All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered directly into Councils Complaints Management System for actioning as soon as possible.
You will then be contacted by phone or in writing by Council staff.

BY PHONE (REQUESTS OR ENQUIRIES ONLY):

You may phone (02) 67288 288 during the hours of 8.30am and 4.30pm to speak with a Council staff member and lodge your request or enquiry.
All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered into Council’s Customer Request Management System for actioning as soon as possible.

BY EMAIL:

You may lodge a complaint, request or enquiry with Council by email at council@inverell.nsw.gov.au.
Your email will be registered into Councils records system for action. You will then be contacted either by phone or in writing by a Council staff member as soon as possible.

OTHER COUNCIL AFFILIATED WEBSITES

CONTACT THE COUNCIL

Opening Hours:
Monday - Friday
8:30am - 4:30pm

Correspondence:
General Manager
PO Box 138 Inverell NSW 2360

Administration Centre:

144 Otho Street
Inverell NSW 2360

Phone: (02) 6728 8288
Fax: (02) 6728 8277
Email: council@inverell.nsw.gov.au
ABN: 72 695 204 530

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