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Slide 3

Citizen Request & Application Tracking System

Council’s Citizen Request System is a computer program used to track complaints, requests and enquiries from members of the public.

The details of your complaint/request/enquiry are entered into the computer, and an automatically generated email is sent to the appropriate Council staff member whose responsibility it is to handle such a matter. You will be provided with a Customer Request number which can be used as a reference should you need to make further contact with Council in this regard. Once the complaint/request/enquiry is in the system, the responsible staff member MUST action the complaint/request/enquiry within an appropriate time frame.

You can use this system to:

  • > Request kerbside pickup – missed bin
  • > Request kerbside pickup – new service
  • > Report dumped rubbish
  • > Report a street tree issue
  • > Request road grading
  • > Request roadside slashing or timber control
  • > Report an access issue
  • > View Development Applications lodged since 2004
  • > View Construction Certificates lodged since 2004
  • > View Complying Development Certificates lodged since 2004
  • > View Septic Applications lodged since 2004


Please read and understand this disclaimer fully before proceeding to Council’s Citizen Request & Application Tracking system.

The use of this service is at the users own risk. The information available on this site is provided in good faith to assist the user in liaising with Inverell Shire Council regarding complaints/requests/enquiries affecting them.

This facility is under constant amendment to provide the latest and most accurate information available. Some information may not be current. Changes in circumstances after time of publication may impact on the accuracy of the information provided by this website. The material published does not constitute legal or other form of advice upon which you can rely. Council gives no warranty, express or implied, guarantee or representation about the accuracy, completeness, currency, correctness, reliability or timeliness or otherwise of the information contained herein. Council will not be liable under any circumstances for any loss, damage or expense of any kind recognized by law, which are the consequence of using this website.

Privacy Statement: Inverell Shire Council will take all reasonable and appropriate steps to protect and respect your personal information in accordance with our Privacy Policy. Council collects personal information for municipal purposes. The information collected by the use of this system is used only for the purpose specified (primary purpose) and is not passed on to third parties. Council may disclose this information only if authorised or requested by law. Council may not be able to process your request unless sufficient information is given. Should you need to change or access your personal details, or you require further information about Council’s Privacy Policy please contact Council on (02) 6728 8288.

Local Government Act: By accessing this information, I request to do so under the Government Information (Public Access) Act 2009, and I understand that Council is making the information available under the provisions of Government Information (Public Access) Act 2009.

In agreeing that you have read and understand the above disclaimer and initiating this service you agree to Council or its authorised agent to act upon your request based on the information provided by you.

I AGREE – Continue to the Citizen Request SystemI DISAGREE – You will be directed back to the Council Home Page

For any further information or assistance, please contact Inverell Shire Council during business hours on (02) 6728 8288 or visit the Inverell Shire Council Administration Centre at 144 Otho Street, Inverell.



Opening Hours:
Monday - Friday
8:30am - 4:30pm

General Manager
PO Box 138 Inverell NSW 2360

Administration Centre

144 Otho Street
Inverell NSW 2360

Phone: (02) 6728 8288
Fax: (02) 6728 8277
ABN: 72 695 204 530