Complaints, Requests and Enquiries
How to Register a Complaint, Request or Enquiry with Council
Your complaints, requests and enquiries are important to Council, and Council is dedicated to meeting the expectations of the Community by taking each seriously and promptly.
Please be advised that your name, address details, and phone number must be taken by Council in order to action your complaint/request/enquiry. Under the provisions of the Privacy and Personal Information Act, 1998 your details will remain confidential and cannot be disclosed to the public.
In Writing
You may lodge a complaint, request or enquiry with Council in writing, which should be addressed to the General Manager and posted to PO Box 138, Inverell NSW 2360, or faxed to (02) 6728 8277.
You may write your own correspondence, or alternatively complete Councils Customer Complaints/Enquiry/Request form.
Your correspondence will be registered into Councils records system for actioning. You will then be contacted either by phone or in writing by a Council staff member as soon as possible.
In Person (Requests or Enquiries Only):
You may lodge a request or enquiry with any of Council’s Customer Service Officers based at Council’s Administration Centre, 144 Otho Street, Inverell between the hours of 8:30 am and 4:30 pm.
All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered directly into Councils Complaints Management System for actioning as soon as possible. You will then be contacted by phone or in writing by Council staff.
By Phone (Requests or Enquiries Only):
You may phone (02) 67288 288 during the hours of 8:30 am and 4:30 pm to speak with a Council staff member and lodge your request or enquiry.
All attempts will be made to assist you immediately, however, should this not be possible, your request or enquiry will be entered into Council’s Customer Request Management System for actioning as soon as possible.
By Email:
You may lodge a complaint, request or enquiry with Council by email at council@inverell.nsw.gov.au. Your email will be registered into Councils records system for actioning.
You will then be contacted either by phone or in writing by a Council staff member as soon as possible.
